By purchasing a ticket, you agree to these terms and conditions as set forth below. These terms and conditions also apply to orders placed and/or confirmed by telephone, in writing or via email for our tours.
TICKETS & ORDER.
The person making the purchase is considered the sole purchaser (hereinafter "customer"). Only he is bound until payment is made.
Unless otherwise indicated, the prices listed include VAT and any taxes. These are always borne by the customer. All fixed costs and services borne by the buyer are included in the price, who will be informed of them before ordering.
Tickets will be sent digitally after receipt of payment and can be paid by debit or credit card. Kestemont BV reserves the right to allocate seats and send tickets at a later date due to organizational reasons, but no later than 5 days before the date of the booked event. The customer is responsible for providing the correct contact details. Failing this, the customer is not entitled to a refund (in whole or in part).
The customer must strictly respect the date and start time mentioned on the ticket.
The customer must comply with the "law on the sale of tickets to events" dated July 30, 2013. Kestemont BV reserves the right to declare resold tickets invalid. Their holder may be denied access to the venue or event. Neither the original purchaser nor any subsequent purchaser may claim any compensation in this regard.
Admission will be granted only upon presentation of a non-validated, valid ticket.
CANCELLATION OR REBOOKING
If you wish to rebook a valid ticket to another date, please contact us at email@example.com. We will review the options together.
There is no right of withdrawal. The customer does not have the right to abandon the purchase, in accordance with Article VI.53, 12° of the Economic Law Code.
Kestemont BV is entitled to modify these general terms and conditions and the content of its website at any time, and without prior notice. The amendments will take effect from the moment they appear on the website, unless otherwise stipulated.